Click the button below to get a prepaid shipping label. Please return your frame to us in either the new box or the original packaging.

Instructions for mailing your package:

• • Ensure that there are no other tracking labels attached to your package.
• • Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
• • Take this package to your nearest FedEx location.

By requesting and receiving a replacement, you agree to return the defective unit to Aura Frames within 90 days using the provided prepaid shipping label or be charged the cost of the replacement frame.