Changing WiFi Networks

If you need to change WiFi for your Aura frame you can easily do so using the Aura app. Whether you've switched the WiFi network in your home or have set up a frame and now want to gift it to someone else, you can connect the previously set up Aura frame to a new WiFi network so that it continues to display the selected photos.

Please note: You cannot change the WiFi network for frame remotely.

Follow the steps below to change the WiFi network for your frame:
  1. Plug in the Aura frame in the new location.

  2. The frame's display will show a 4 digit number along with the message, "Couldn't join the network 'X.' Please try again in the Aura app."

  3. Ensure your mobile device is connected to the WiFi network in which you're going to connect the frame.

  4. Open the Aura app and tap on the 'Frames' tab on the top right.

  5. Tap "Settings" below the frame.

  6. Scroll down to the "WiFi Network" and click where the previous network is listed.

  7. Tap "Continue" to disconnect from the old WiFi network.

  8. Select or enter the WiFi network name.

  9. Enter the password if prompted and tap "Save."

If for some reason the above does not work, please follow the below steps to change the WiFi network for your frame:

Change WiFi workaround:
  1. Plug in the Aura frame in the new location.

  2. The frame's display will show a 4 digit number along with the message, "Couldn't join the network 'X.' Please try again in the Aura app."

  3. Ensure your mobile device is connected to the WiFi network in which you're going to connect the frame.

  4. Open the Aura app and tap on the "Frames" tab on the top right and select the option that says "Add New Frame."

  5. Next, tap "Set Up New Frame" and follow the steps to connect your frame to WiFi.

Your photos and contributors will still be on the frame once you reconnect it using the above workaround.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630 7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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