Alternative Gift Setup Options

If you purchased an Aura frame from Amazon or another one of Aura's retailers and would like to pre-select photos for the frame before gifting Aura, there are two options available:

Option 1
You (or a contributor) will be present to assist the recipient with the frame set up in their home.

The option allows you to simply set the frame up in your home before changing the frame's WiFi network using the Aura app at a later stage. Please note that you cannot change the frame's WiFi network remotely and it's required that either you or another contributor are present to change the WiFi network for the frame.

For more details about setting up an Aura frame click here.

For more details on changing the WiFi Network for an Aura frame click here.

Option 2
You (or a contributor) will not be present to assist the recipient with setting up the frame their home.

The option allows you to pre-enter the WiFi network credentials ahead of time for the gift recipient. For this option to work successfully it's required that you have the frame and the network credentials of the recipient (ie. network name and password). Please note that you cannot alter or change the frame's WiFi network remotely.

For more details on pre-entering the network credentials for an Aura frame click here.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630 7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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