Shipping Information - Digital Frames ships FREE via UPS Ground based on Aura's discretion to locations within the continental United States. Shipping to Hawaii, Alaska and US territories is available for an additional fee when allowed and shipping times may be slightly longer than continental US locations. does not currently support shipments to hotels/temporary housing, APO/FPO, US Territories, or P.O. Boxes. Products sold on our US website are not available for international delivery and we do not ship to freight forwarder addresses or resellers.

Note:  To purchase in store or online, including within Canada, please visit our retail partner locations.  US and Canada store locations are listed here.


We are happy to offer free ground shipping on all orders to destinations within the continental United States.

Digital Frames

In-stock products ship same-day (Mon - Fri) if ordered before 11:30 AM PT / 2:30 PM ET.  Orders placed after 11:30 AM PT / 2:30 PM ET ship the following business day.
  • Please note that we do not offer Saturday, Sunday, or holiday shipping/delivery.

  • Incomplete or incorrect billing information may result in a processing delay.

  • If your shipping information differs from your billing information, your order may also be delayed for verification.

  • Shipping charges (if applicable) are determined by the subtotal of your order.

  • Shipping methods and their accompanying charges are displayed in checkout at the time of your order.

  • Shipping methods and their accompanying charges also appear in your order confirmation email.

  • It is your responsibility to be available to receive this shipment at the ship-to address specified in your order details.

  • Digital Frame orders are shipped via UPS.


To ensure your order was successfully place, please check your email account for the subject line: Aura Frame Order Confirmation.  From this email, you can check your order status by selecting the “View your order” button.  Be sure to check your spam/junk folders.


Once your order ships from our warehouse, you will receive another email with a link to your UPS tracking number.  The tracking number may take until after midnight of the day it was shipped to be traceable via UPS. 


The shipping address can be changed within 30 minutes of an order being placed by cancelling and placing your order again to the new address. For your safety, we do not allow an address change after an order has been placed, however we do apologize for the inconvenience.

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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