Resetting Your Aura Account Password

Resetting your Aura Account password is simple using the Aura App. If you’re having trouble logging into your account we recommend that you please try resetting your account password. Follow the steps below to change the password for your Aura Account:

  1. Open the Aura App

  2. Select to "Sign In" and click "Forgot Password" under where is says "Password"

  3. Enter your email address carefully before tapping "Reset" (Please avoid tapping the reset button multiple times otherwise you will see 'invalid tokens' when trying to reset you password)

  4. Check your inbox for an email from Aura titled "Reset password instructions" which will contain a link to reset your password (Please note that receiving the email can take up to 2 minutes)

  5. Tap on the link in the email to create a new password. Your password won’t change until you open the link in the email and change it.

  6. Once your password has been changed successfully please log into your Aura Account using your email address and new password.

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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