Aura Gift Setup Via Email

If you purchased an Aura frame through our website, you can set it up ahead of time with photos and a gift message using the Aura app! The recipient will see the photo and your note when they set up the frame and connect it to WiFi. Follow these steps to set up your frame as a gift:

  1. Download the Aura app by searching "Aura frames." (If you already have an account jump to step 3.)

  2. Create your own account using your name, email address and a secure password.

  3. Locate the email that was sent shortly after you made your purchase. Search the subject line: "Giving Aura as a Gift?"

  4. Click the link in the email which will redirect you to the Aura app. Select the frame you wish to set up as a gift from your order history.

  5. Choose a cover photo and enter a message that will appear in the app when the recipient first sets up their frame.

  6. Next you'll land on the app home screen. From here you can continue adding photos to the frame, invite others to join and share their photos, or adjust frame settings like the slideshow interval timing.

  7. The frame will appear in the app as "Gift Frame" until the recipient connects it to WiFi. Once the frame is online, the owner will have the ability to name their frame, change the settings, preview the selected photos, and add all their favorite memories to enjoy every day.

Need help or have a specific question not answered here? Email or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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