Contact Customer Care
Submit a request online at or email us directly at anytime.
Online Help Center: auraframes.com/help
Email: help@auraframes.com
We are available live between 9AM and 9PM ET, Monday through Friday.
Phone: (646) 630-7237
If we are unavailable, please leave a voicemail, open a ticket or send us an email and we will get back to you as quickly as possible.
Important Dates for ordering in time for Christmas Delivery:
Digital Frames
For FREE ground delivery, order by Friday, December 13, 2:30 ET
For expedited 3 Day delivery, order by Wednesday, December 18, 2:30 ET
For expedited 2 Day delivery, order by Friday, December 20, 2:30 ET
For expedited 1 Day delivery (overnight), order by Monday, December 23, 2:30 ET
Aura Analog (Subscription Service)
For FREE delivery, place your order AND select your first 5 prints by Wednesday, December 18, 2:30 ET.
Any orders placed after this time will be delivered after Christmas Day due to the processing time required to fulfill your personalized order.