Additional Product Information QA

Can I use this product outside of the US?

We'd like to emphasize that although the frame isn't explicitly certified for use outside of the US and Canada, if you do purchase an Aura Frame in the US or Canada and travel with it internationally it should work as long as you have a plug adapter with the appropriate prong design for the country you will be visiting.

Further reference: The power adapter that comes with the frame is rated for 100-240V.

Where can I purchase Aura Frames in Canada?

Our exclusive retail and online partner in Canada is Indigo, here's a link to their website https://www.chapters.indigo.ca/en-ca/home/brand/aura/.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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