Setting up Aura Analog

  1. From your mobile device, locate the email that was sent shortly after you made your purchase. Search for subject line: "Set Up Your Aura Analog Gift" or "Almost done! Activate Aura Analog and set up your gift now", tap on the "Set Up Now" button.

  2. If you are new to Aura Frames, you will be prompted to download the app. Once the app is installed (or if you already have the Aura Frames app installed), you will be prompted to create an account or sign in.

  3. Once you have created an Aura account or signed in, you’ll be sent into the on-boarding process to activate your subscription. You should see a “Hey There!” screen. Tap on “GET STARTED” and “SELECT PHOTOS” in the next two screens.

  4. Next, you'll begin the process of selecting your first 5 photos which will be bundled with your complimentary frame in a gift-ready box. 

    1. Select your 5 photos in the “Choose Photos” screen, and press "Save" in the upper right corner. If you’d like to select photos in places other than your Camera Roll (such as albums), tap on the carrot drop-down in the middle of the screen.

    2. After selecting photos, you can add a gift note with a personalized message for your gift recipient (or you can skip the note if you will be printing photos for yourself). Press "Save" in the upper right corner when your note is complete.

    3. The “Confirm First Set” screen is the last place where you can swap out photos and edit your note before you finalize your photo selection. To edit the note, simply tap on the “Edit Note” box. To edit photos, press the back button. Once you’ve finalized your photos and note, press “CONFIRM” to move on.

  5. Next, we’ll ask you for one address to send the gift bundle and another one for the monthly deliveries.

    1. Enter the address for the location of the first set of prints and the frame. Currently, we cannot change the delivery date of the bundle. (Note: If you do not want your gift bundle shipped right away, you can wait and finish this setup when it is closer to your desired ship date. We process and ship the gift bundle right away once you complete setup.) The order is submitted for processing and shipped from our facility within 1-3 days. Allow for time in transit, and you’ll receive your gift bundle in about 5-7 business days. (Note: To receive before 12/25/19, finalize your first order by 12/18/19 before 2:30 EST.) Tap on “LOOKS GOOD” to move onto the next step.

    2. Next, we’ll ask you for the address where you will want your monthly set of prints to be sent. The date field at the bottom of the screen will automatically default to the next shipping date. However, you can edit it for a specific next shipping date as long as it is over 30 days in the future. When you are ready to finish activating your subscription (i.e. all your photos, addresses, and dates are good to go), tap “FINISH SETUP” to activate your subscription. You may see the popup message, "Activating Subscription" followed by the "Happiness Delivered" message with the confirmation that "Your gift is all set up. Your prints and frame are on their way".

  6. If you’d like, you can also invite friends and family members to add share photos with you. Tap on the “ADD MEMBERS” to expand your collection of photos available for print or you can skip this for now and "Do It Later". Simply follow the prompts in the app.

Need help or have a specific question not answered here? Email help@auraframes.com or call (646) 630-7237. For the quickest response time, please submit a request and an Aura expert will be in touch.

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